Inevitably, the delivery of goods is the main requirement of the online business. Service delivery or courier company, is a partner online businesses, because in addition to COD (cash on delivery) or the buyer met the seller and payment occur directly, the only products you can come into the hands of the buyers are using courier services such as this.
However, it is not uncommon that we send the goods in good condition can be ended tragically at the hands of buyers, ranging from the goods are damaged, so in some cases we send the goods never arrived at the hands of the consumer.
On the other hand, most buyers often do not want to know such things exist in where, or who is wrong. Bottom line item was not up, then our credibility as an online seller, too damaged in delivery is problematic.
This is further aggravated by the recently circulated photographs depicting conditions in a reputable shipping company, where the goods will be sent only stacked only with such a mess and not considering the condition of the goods therein.
This is the reality: anything can happen to your products during shipping.
You do not know and will never know how the condition of your product until they reached the hands of consumers, but there are some things you can do to prevent your goods are not damaged, and if it has been damaged too you know right what you can get as the freight forwarder.
Here’s what you can do:
- Know the terms and conditions of the shipping company.
Very little information you can get online on how shipping companies should act. You will more easily find online delivery rates than what happens if your luggage is damaged / missing.
Below is the requisite standard delivery if you use a shipping company should have similar regulations. For the record, I cannot verify whether the conditions under this is a formal requirement.
There is no harm in asking back some of the conditions you want to know directly to the shipping company near you.
- Pack Neatly and Use Extra Protection.
If you are selling goods in the form of fashion products such as shirts, pants, shoes, veil, you probably do not need to worry about the damage during shipping due to the resilience of its products. But if you send electronic products such as mobile phone, laptop, tablet, etc., then you need extra protection.
If you have the original packaging, use the original packaging because it usually has been designed in such a way by the manufacturer to maintain the security of the goods therein. In order to see the packaging of your online business more attractive, you can use a unique branded packing tape, which also has a wide range of materials such as Polypropylene, PVC, Gummed, Stocked & Striped, Specialty Tapes
After that you can ask for additional protection from the shipping company. This protection can be: bubble wrap, Styrofoam box, or a wooden box
- Create a clear policy with Consumers.
The shipping company is just a bridge between you and the consumer. It is better you prepare the kind of policy about what to do if it turns out the goods that arrive in the hands of consumers is damaged or even never arrived at all alias missing.
Cases like what would you return the money? Cases like what cargo would you replace? What criteria goods are damaged or defective?
The more detailed provisions that you create, the more you will be relieved with the problem of relations with consumers in the future. One that makes good customer service is a clear agreement between buyers and sellers at the beginning.